Modeling the Impact of Service Level Agreements During Service Engagement

Yixin Diao, Linh Lam, Larisa Shwartz, David M. Northcutt. Modeling the Impact of Service Level Agreements During Service Engagement. IEEE Transactions on Network and Service Management, 11(4):431-440, 2014. [doi]

Authors

Yixin Diao

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Linh Lam

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Larisa Shwartz

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David M. Northcutt

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