Yixin Diao, Linh Lam, Larisa Shwartz, David M. Northcutt. Modeling the Impact of Service Level Agreements During Service Engagement. IEEE Transactions on Network and Service Management, 11(4):431-440, 2014. [doi]
@article{DiaoLSN14-0,
title = {Modeling the Impact of Service Level Agreements During Service Engagement},
author = {Yixin Diao and Linh Lam and Larisa Shwartz and David M. Northcutt},
year = {2014},
doi = {10.1109/TNSM.2014.2378779},
url = {http://dx.doi.org/10.1109/TNSM.2014.2378779},
researchr = {https://researchr.org/publication/DiaoLSN14-0},
cites = {0},
citedby = {0},
journal = {IEEE Transactions on Network and Service Management},
volume = {11},
number = {4},
pages = {431-440},
}