Yixin Diao, Larisa Shwartz. Modeling service variability in complex service delivery operations. In Mauro Tortonesi, Jürgen Schönwälder, Edmundo Roberto Mauro Madeira, Corinna Schmitt, Joan Serrat, editors, 11th International Conference on Network and Service Management, CNSM 2015, Barcelona, Spain, November 9-13, 2015. pages 265-269, IEEE Computer Society, 2015. [doi]
Abstract is missing.