Management Responses on Third-Party Review Websites: A Focus on Emotions and Service Recovery

Astrid Dickinger, Lidija Lalicic. Management Responses on Third-Party Review Websites: A Focus on Emotions and Service Recovery. In Roland Schegg, Brigitte Stangl, editors, Information and Communication Technologies in Tourism 2017, ENTER 2017, Proceedings of the International Conference in Rome, Italy, January 24-26, 2017. pages 531-544, Springer, 2017. [doi]

Abstract

Abstract is missing.