Stephan Diederich, Tim-Benjamin Lembcke, Alfred Benedikt Brendel, Lutz M. Kolbe. Not Human After All: Exploring the Impact of Response Failure on User Perception of Anthropomorphic Conversational Service Agents. In Frantz Rowe, Redouane El Amrani, Moez Limayem, Sue Newell, Nancy Pouloudi, Eric van Heck, Ali El Quammah, editors, 28th European Conference on Information Systems - Liberty, Equality, and Fraternity in a Digitizing World, ECIS 2020, Marrakech, Morocco, June 15-17, 2020. 2020. [doi]
Abstract is missing.