Jan van Dijk, Willem Pieterson, Alexander van Deursen, Wolfgang Ebbers. E-Services for Citizens: The Dutch Usage Case. In Maria Wimmer, Hans Jochen Scholl, Åke Grönlund, editors, Electronic Government, 6th International Conference, EGOV 2007, Regensburg, Germany, September 3-7, 2007, Proceedings. Volume 4656 of Lecture Notes in Computer Science, pages 155-166, Springer, 2007. [doi]
Abstract is missing.