Jill P. Dimond, Casey Fiesler, Betsy James DiSalvo, Jon Pelc, Amy Bruckman. Qualitative data collection technologies: a comparison of instant messaging, email, and phone. In Thomas A. Finholt, Hilda Tellioglu, Kori Inkpen, Tom Gross, editors, ACM 2012 International Conference on Support Group Work, GROUP '12, Sanibel Island, FL, USA, October 27-31, 2012. pages 277-280, ACM, 2012. [doi]
Abstract is missing.