Qicheng Ding, Vicente Iván Sánchez Carmona, Mingming Liu, Fangzhen Peng, Yu Zhang, Changjian Hu. Towards A Six-Level Framework of Emotional Intelligence for Customer Service Chatbots. In Niyati Chhaya, Kokil Jaidka, Jennifer Healey, Lyle Ungar, Atanu Sinha, editors, Proceedings of the 4th Workshop on Affective Content Analysis (AffCon 2021) co-located with Thirty-Fifth AAAI Conference on Artificial Intelligence (AAAI 2021), February 9, 2021. Volume 2897 of CEUR Workshop Proceedings, pages 35-42, CEUR-WS.org, 2021. [doi]
@inproceedings{DingCLPZH21,
title = {Towards A Six-Level Framework of Emotional Intelligence for Customer Service Chatbots},
author = {Qicheng Ding and Vicente Iván Sánchez Carmona and Mingming Liu and Fangzhen Peng and Yu Zhang and Changjian Hu},
year = {2021},
url = {http://ceur-ws.org/Vol-2897/AffconAAAI-21_paper5.pdf},
researchr = {https://researchr.org/publication/DingCLPZH21},
cites = {0},
citedby = {0},
pages = {35-42},
booktitle = {Proceedings of the 4th Workshop on Affective Content Analysis (AffCon 2021) co-located with Thirty-Fifth AAAI Conference on Artificial Intelligence (AAAI 2021), February 9, 2021},
editor = {Niyati Chhaya and Kokil Jaidka and Jennifer Healey and Lyle Ungar and Atanu Sinha},
volume = {2897},
series = {CEUR Workshop Proceedings},
publisher = {CEUR-WS.org},
}