Qicheng Ding, Vicente Iván Sánchez Carmona, Mingming Liu, Fangzhen Peng, Yu Zhang, Changjian Hu. Towards A Six-Level Framework of Emotional Intelligence for Customer Service Chatbots. In Niyati Chhaya, Kokil Jaidka, Jennifer Healey, Lyle Ungar, Atanu Sinha, editors, Proceedings of the 4th Workshop on Affective Content Analysis (AffCon 2021) co-located with Thirty-Fifth AAAI Conference on Artificial Intelligence (AAAI 2021), February 9, 2021. Volume 2897 of CEUR Workshop Proceedings, pages 35-42, CEUR-WS.org, 2021. [doi]
Abstract is missing.