Bettina Distel, Ida Lindgren. Who Are the Users of Digital Public Services? - A Critical Reflection on Differences in the Treatment of Citizens as 'Users' in e-government Research. In Panos Panagiotopoulos, Noella Edelmann, Olivier Glassey, Gianluca Misuraca, Peter Parycek, Thomas J. Lampoltshammer, Barbara Re 0001, editors, Electronic Participation - 11th IFIP WG 8.5 International Conference, ePart 2019, San Benedetto Del Tronto, Italy, September 2-4, 2019, Proceedings. Volume 11686 of Lecture Notes in Computer Science, pages 117-129, Springer, 2019. [doi]
Abstract is missing.