Van Hai Do, Van Tuan Mai. Agent/Client Speech Identification for Mixed-Channel Conversation in Customer Service Call Centers. In Yanfeng Lu, Minghui Dong, Lay-Ki Soon, Keng Hoon Gan, editors, International Conference on Asian Language Processing, IALP 2020, Kuala Lumpur, Malaysia, December 4-6, 2020. pages 197-200, IEEE, 2020. [doi]
Abstract is missing.