William J. Doll, Xiaodong Deng, T. S. Raghunathan, Gholamreza Torkzadeh, Weidong Xia. The Meaning and Measurement of User Satisfaction: A Multigroup Invariance Analysis of the End- User Computing Satisfaction Instrument. J. of Management Information Systems, 21(1):227-262, 2004. [doi]
Abstract is missing.