Lynn Dombrowski, Amy Voida, Gillian R. Hayes, Melissa Mazmanian. The labor practices of service mediation: a study of the work practices of food assistance outreach. In Joseph A. Konstan, Ed H. Chi, Kristina Höök, editors, CHI Conference on Human Factors in Computing Systems, CHI '12, Austin, TX, USA - May 05 - 10, 2012. pages 1977-1986, ACM, 2012. [doi]
Abstract is missing.