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Classification of Customer Satisfaction Attributes: An Application of Online Hotel Review Analysis

Jian Dong, Hongxiu Li, Xianfeng Zhang. Classification of Customer Satisfaction Attributes: An Application of Online Hotel Review Analysis. In Hongxiu Li, Matti Mäntymäki, Xianfeng Zhang, editors, Digital Services and Information Intelligence - 13th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2014, Sanya, China, November 28-30, 2014. Proceedings. Volume 445 of IFIP Advances in Information and Communication Technology, pages 238-250, Springer, 2014. [doi]

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Jian Dong

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Hongxiu Li

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Xianfeng Zhang

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