Jian Dong, Hongxiu Li, Xianfeng Zhang. Classification of Customer Satisfaction Attributes: An Application of Online Hotel Review Analysis. In Hongxiu Li, Matti Mäntymäki, Xianfeng Zhang, editors, Digital Services and Information Intelligence - 13th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2014, Sanya, China, November 28-30, 2014. Proceedings. Volume 445 of IFIP Advances in Information and Communication Technology, pages 238-250, Springer, 2014. [doi]
@inproceedings{DongLZ14-1, title = {Classification of Customer Satisfaction Attributes: An Application of Online Hotel Review Analysis}, author = {Jian Dong and Hongxiu Li and Xianfeng Zhang}, year = {2014}, doi = {10.1007/978-3-662-45526-5_23}, url = {http://dx.doi.org/10.1007/978-3-662-45526-5_23}, researchr = {https://researchr.org/publication/DongLZ14-1}, cites = {0}, citedby = {0}, pages = {238-250}, booktitle = {Digital Services and Information Intelligence - 13th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2014, Sanya, China, November 28-30, 2014. Proceedings}, editor = {Hongxiu Li and Matti Mäntymäki and Xianfeng Zhang}, volume = {445}, series = {IFIP Advances in Information and Communication Technology}, publisher = {Springer}, isbn = {978-3-662-45525-8}, }