D. James Dooling. User-Centered Design at AT&T Labs. In Michael J. Smith, Gavriel Salvendy, Richard J. Koubek, editors, Design of Computing Systems: Social and Ergonomic Considerations, Proceedings of the Seventh International Conference on Human-Computer Interaction, (HCI International 97), San Francisco, California, USA, August 24-29, 1997, Volume 2. pages 539-542, Elsevier, 1997.
Abstract is missing.