Malte Dous, Harald Salomann, Lutz Kolbe, Walter Brenner. Knowledge Management Capabilities in CRM: Making Knowledge For, From, and About Customers Work. In Deepak Khazanchi, Ilze Zigurs, editors, A Conference on a Human Scale. 11th Americas Conference on Information Systems, AMCIS 2005, Omaha, Nebraska, USA, August 11-14, 2005. pages 33, Association for Information Systems, 2005. [doi]
Abstract is missing.