Wenjing Duan, Qing Cao, Yang Yu, Stuart Levy. Mining Online User-Generated Content: Using Sentiment Analysis Technique to Study Hotel Service Quality. In 46th Hawaii International Conference on System Sciences, HICSS 2013, Wailea, HI, USA, January 7-10, 2013. pages 3119-3128, IEEE, 2013. [doi]
Abstract is missing.