Tanja Dzinic, Dorde Celic, Viktorija Petrov, Zoran Draskovic. Customer Experience Quality and Its Marketing Outcomes in Banking: Evidence from Industry in Transition. Systems, 14(3), 2026. [doi]
@article{DzinicCPD26,
title = {Customer Experience Quality and Its Marketing Outcomes in Banking: Evidence from Industry in Transition},
author = {Tanja Dzinic and Dorde Celic and Viktorija Petrov and Zoran Draskovic},
year = {2026},
doi = {10.3390/systems14030278},
url = {https://doi.org/10.3390/systems14030278},
researchr = {https://researchr.org/publication/DzinicCPD26},
cites = {0},
citedby = {0},
journal = {Systems},
volume = {14},
number = {3},
}