Esbjörn Ebbesson, Carina Ihlström Eriksson. A User Driven Design Approach to Creating UGC Services - Challenging the Newspaper Industry. In Sakae Yamamoto, editor, Human Interface and the Management of Information. Information and Interaction Design - 15th International Conference, HCI International 2013, Las Vegas, NV, USA, July 21-26, 2013, Proceedings, Part I. Volume 8016 of Lecture Notes in Computer Science, pages 187-196, Springer, 2013. [doi]
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