Lena Eckstein, Niklas Kuehl, Gerhard Satzger. Towards Extracting Customer Needs from Incident Tickets in IT Services. In Elena Kornyshova, Geert Poels, Christian Huemer, Isabelle Wattiau, Florian Matthes, Jorge L. C. Sanz, editors, 18th IEEE Conference on Business Informatics, CBI 2016, 29th August - 1st September 2016, Paris, France, Volume 1 - Conference Papers. pages 200-207, IEEE, 2016. [doi]
Abstract is missing.