W. Keith Edwards, Victoria Bellotti, Anind K. Dey, Mark W. Newman. The challenges of user-centered design and evaluation for infrastructure. In Gilbert Cockton, Panu Korhonen, editors, Proceedings of the 2003 Conference on Human Factors in Computing Systems, CHI 2003, Ft. Lauderdale, Florida, USA, April 5-10, 2003. pages 297-304, ACM, 2003. [doi]
Abstract is missing.