Susan F. Ehrlich. Social and psychological factors influencing the design of office communications systems. In John M. Carroll, Peter P. Tanner, editors, Proceedings of the SIGCHI/GI Conference on Human Factors in Computing Systems and Graphics Interface, CHI 1987, Toronto, Ontario, Canada, April 5-9, 1987. pages 323-329, ACM, 1987. [doi]
Abstract is missing.