DIGIMIMIR: A Tool for Rapid Situation Analysis of Helpdesk and Support Email

Nils Einar Eide, Andreas N. Blaafadt, Baard H. Rehn Johansen, Frode Eika Sandnes. DIGIMIMIR: A Tool for Rapid Situation Analysis of Helpdesk and Support Email. In Proceedings of the 18th Conference on Systems Administration (LISA 2004), Atlanta, USA, November 14-19, 2004. pages 21-32, USENIX, 2004. [doi]

Abstract

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