Benova Eleonora, Ana Diana Domuta, Emilija Jovanovic, Leo Philipp, Lisa Maria Rohrmeier, Andriy Andrukhiv. Service System Improvements Case Study: Juice Factory. In Natalya Shakhovska, Solomiia Fedushko, Natalia Kryvinska, Michal Gregus, editors, Proceedings of the Symposium on Information Technologies & Applied Sciences (IT&AS 2021), Bratislava, Slovak Republic, March 5, 2021. Volume 2824 of CEUR Workshop Proceedings, pages 39-50, CEUR-WS.org, 2021. [doi]
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