Per Enqvist, Göran Svensson. Chat Based Contact Center Modeling - System Modeling, Parameter Estimation and Missing Data Sampling. In Federico Liberatore, Greg H. Parlier, Marc Demange, editors, Proceedings of the 6th International Conference on Operations Research and Enterprise Systems, ICORES 2017, Porto, Portugal, February 23-25, 2017. pages 464-469, SciTePress, 2017. [doi]
Abstract is missing.