Asli Senser Erdem, Birgul Basarir. A Simulation-Based Decision Support System for workforce Management in Call Centers. In The 5th Mediterranean Conference on Information Systems, MCIS 2010, Tel-Aviv-Yaffo Academic College, Tel Aviv, Israel, September 12-14, 2010. pages 26, AISeL, 2010. [doi]
@inproceedings{ErdemB10-0,
title = {A Simulation-Based Decision Support System for workforce Management in Call Centers},
author = {Asli Senser Erdem and Birgul Basarir},
year = {2010},
url = {http://aisel.aisnet.org/mcis2010/26},
researchr = {https://researchr.org/publication/ErdemB10-0},
cites = {0},
citedby = {0},
pages = {26},
booktitle = {The 5th Mediterranean Conference on Information Systems, MCIS 2010, Tel-Aviv-Yaffo Academic College, Tel Aviv, Israel, September 12-14, 2010},
publisher = {AISeL},
isbn = {978-965-555-474-8},
}