A Simulation-Based Decision Support System for workforce Management in Call Centers

Asli Senser Erdem, Birgul Basarir. A Simulation-Based Decision Support System for workforce Management in Call Centers. In The 5th Mediterranean Conference on Information Systems, MCIS 2010, Tel-Aviv-Yaffo Academic College, Tel Aviv, Israel, September 12-14, 2010. pages 26, AISeL, 2010. [doi]

Abstract

Abstract is missing.