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Identifying Variability in Process Performance Indicators

Bedilia Estrada-Torres, Adela del-Río-Ortega, Manuel Resinas, Antonio Ruiz Cortés. Identifying Variability in Process Performance Indicators. In Marcello La Rosa, Peter Loos, Oscar Pastor, editors, Business Process Management Forum - BPM Forum 2016, Rio de Janeiro, Brazil, September 18-22, 2016, Proceedings. Volume 260 of Lecture Notes in Business Information Processing, pages 91-107, Springer, 2016. [doi]

Authors

Bedilia Estrada-Torres

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Adela del-Río-Ortega

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Manuel Resinas

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Antonio Ruiz Cortés

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