Identifying Variability in Process Performance Indicators

Bedilia Estrada-Torres, Adela del-Río-Ortega, Manuel Resinas, Antonio Ruiz Cortés. Identifying Variability in Process Performance Indicators. In Marcello La Rosa, Peter Loos, Oscar Pastor, editors, Business Process Management Forum - BPM Forum 2016, Rio de Janeiro, Brazil, September 18-22, 2016, Proceedings. Volume 260 of Lecture Notes in Business Information Processing, pages 91-107, Springer, 2016. [doi]

@inproceedings{Estrada-Torresd16,
  title = {Identifying Variability in Process Performance Indicators},
  author = {Bedilia Estrada-Torres and Adela del-Río-Ortega and Manuel Resinas and Antonio Ruiz Cortés},
  year = {2016},
  doi = {10.1007/978-3-319-45468-9_6},
  url = {http://dx.doi.org/10.1007/978-3-319-45468-9_6},
  researchr = {https://researchr.org/publication/Estrada-Torresd16},
  cites = {0},
  citedby = {0},
  pages = {91-107},
  booktitle = {Business Process Management Forum - BPM Forum 2016, Rio de Janeiro, Brazil, September 18-22, 2016, Proceedings},
  editor = {Marcello La Rosa and Peter Loos and Oscar Pastor},
  volume = {260},
  series = {Lecture Notes in Business Information Processing},
  publisher = {Springer},
  isbn = {978-3-319-45467-2},
}