Antonia Estrella-Ramon, Manuel Sánchez-Pérez, Gilbert Swinnen, Koen Vanhoof. A model to improve management of banking customers. Industrial Management and Data Systems, 117(2):250-266, 2017. [doi]
@article{Estrella-RamonS17,
title = {A model to improve management of banking customers},
author = {Antonia Estrella-Ramon and Manuel Sánchez-Pérez and Gilbert Swinnen and Koen Vanhoof},
year = {2017},
doi = {10.1108/IMDS-03-2016-0107},
url = {http://dx.doi.org/10.1108/IMDS-03-2016-0107},
researchr = {https://researchr.org/publication/Estrella-RamonS17},
cites = {0},
citedby = {0},
journal = {Industrial Management and Data Systems},
volume = {117},
number = {2},
pages = {250-266},
}