Mathilde Excoffier, Céline Gicquel, Oualid Jouini. A joint chance-constrained programming approach for call center workforce scheduling under uncertain call arrival forecasts. Computers & Industrial Engineering, 96:16-30, 2016. [doi]
@article{ExcoffierGJ16,
title = {A joint chance-constrained programming approach for call center workforce scheduling under uncertain call arrival forecasts},
author = {Mathilde Excoffier and Céline Gicquel and Oualid Jouini},
year = {2016},
doi = {10.1016/j.cie.2016.03.013},
url = {http://dx.doi.org/10.1016/j.cie.2016.03.013},
researchr = {https://researchr.org/publication/ExcoffierGJ16},
cites = {0},
citedby = {0},
journal = {Computers & Industrial Engineering},
volume = {96},
pages = {16-30},
}