A joint chance-constrained programming approach for call center workforce scheduling under uncertain call arrival forecasts - researchr publication related

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Mathilde Excoffier, Céline Gicquel, Oualid Jouini. A joint chance-constrained programming approach for call center workforce scheduling under uncertain call arrival forecasts. Computers & Industrial Engineering, 96:16-30, 2016. [doi]

The following publications are possibly variants of this publication:

A Stochastic Programming Approach for Staffing and Scheduling Call Centers with Uncertain Demand ForecastsMathilde Excoffier, Céline Gicquel, Oualid Jouini, Abdel Lisser. icores 2014: 80-88 [doi]

Scheduling Problem in Call Centers with Uncertain Arrival Rates Forecasts - A Distributionally Robust ApproachMathilde Excoffier, Céline Gicquel, Oualid Jouini, Abdel Lisser. icores 2015: 5-13

Comparison of Stochastic Programming Approaches for Staffing and Scheduling Call Centers with Uncertain Demand ForecastsMathilde Excoffier, Céline Gicquel, Oualid Jouini, Abdel Lisser. icores 2015: 140-156 [doi]

Chance-Constrained Programming Approaches for Staffing and Shift-Scheduling Problems with Uncertain Forecasts : application to Call Centers. (Approches de programmation en contraintes en probabilité pour les problèmes de dimensionnement et planification avec incertitude de la demande : application aux centres d'appels)Mathilde Excoffier. PhD thesis, University of Paris-Sud, Orsay, France, 2015. [doi]

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