Mathilde Excoffier, Céline Gicquel, Oualid Jouini, Abdel Lisser. Comparison of Stochastic Programming Approaches for Staffing and Scheduling Call Centers with Uncertain Demand Forecasts. In Eric Pinson, Fernando Valente, Begoña Vitoriano, editors, Operations Research and Enterprise Systems - Third International Conference, ICORES 2014, Angers, France, March 6-8, 2014, Revised Selected Papers. Volume 509 of Communications in Computer and Information Science, pages 140-156, Springer, 2014. [doi]
Abstract is missing.