Mathilde Excoffier, Céline Gicquel, Oualid Jouini, Abdel Lisser. A Stochastic Programming Approach for Staffing and Scheduling Call Centers with Uncertain Demand Forecasts. In Begoña Vitoriano, Eric Pinson, Fernando Valente, editors, ICORES 2014 - Proceedings of the 3rd International Conference on Operations Research and Enterprise Systems, Angers, Loire Valley, France, March 6-8, 2014. pages 80-88, SciTePress, 2014. [doi]
Abstract is missing.