Mathilde Excoffier, Céline Gicquel, Oualid Jouini, Abdel Lisser. A Stochastic Programming Approach for Staffing and Scheduling Call Centers with Uncertain Demand Forecasts. In Begoña Vitoriano, Eric Pinson, Fernando Valente, editors, ICORES 2014 - Proceedings of the 3rd International Conference on Operations Research and Enterprise Systems, Angers, Loire Valley, France, March 6-8, 2014. pages 80-88, SciTePress, 2014. [doi]
@inproceedings{ExcoffierGJL14,
title = {A Stochastic Programming Approach for Staffing and Scheduling Call Centers with Uncertain Demand Forecasts},
author = {Mathilde Excoffier and Céline Gicquel and Oualid Jouini and Abdel Lisser},
year = {2014},
doi = {10.5220/0004832100800088},
url = {http://dx.doi.org/10.5220/0004832100800088},
researchr = {https://researchr.org/publication/ExcoffierGJL14},
cites = {0},
citedby = {0},
pages = {80-88},
booktitle = {ICORES 2014 - Proceedings of the 3rd International Conference on Operations Research and Enterprise Systems, Angers, Loire Valley, France, March 6-8, 2014},
editor = {Begoña Vitoriano and Eric Pinson and Fernando Valente},
publisher = {SciTePress},
isbn = {978-989-758-017-8},
}