Scheduling Problem in Call Centers with Uncertain Arrival Rates Forecasts - A Distributionally Robust Approach - researchr publication

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Mathilde Excoffier, Céline Gicquel, Oualid Jouini, Abdel Lisser. Scheduling Problem in Call Centers with Uncertain Arrival Rates Forecasts - A Distributionally Robust Approach. In Begoña Vitoriano, Greg H. Parlier, editors, ICORES 2015 - Proceedings of the International Conference on Operations Research and Enterprise Systems, Lisbon, Portugal, 10-12 January, 2015. pages 5-13, SciTePress, 2015.

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