Mathilde Excoffier, Céline Gicquel, Oualid Jouini, Abdel Lisser. Scheduling Problem in Call Centers with Uncertain Arrival Rates Forecasts - A Distributionally Robust Approach. In Begoña Vitoriano, Greg H. Parlier, editors, ICORES 2015 - Proceedings of the International Conference on Operations Research and Enterprise Systems, Lisbon, Portugal, 10-12 January, 2015. pages 5-13, SciTePress, 2015.
@inproceedings{ExcoffierGJL15,
title = {Scheduling Problem in Call Centers with Uncertain Arrival Rates Forecasts - A Distributionally Robust Approach},
author = {Mathilde Excoffier and Céline Gicquel and Oualid Jouini and Abdel Lisser},
year = {2015},
researchr = {https://researchr.org/publication/ExcoffierGJL15},
cites = {0},
citedby = {0},
pages = {5-13},
booktitle = {ICORES 2015 - Proceedings of the International Conference on Operations Research and Enterprise Systems, Lisbon, Portugal, 10-12 January, 2015},
editor = {Begoña Vitoriano and Greg H. Parlier},
publisher = {SciTePress},
isbn = {978-989-758-075-8},
}