Mathilde Excoffier, Céline Gicquel, Oualid Jouini, Abdel Lisser. Distributionally Robust Optimization for Scheduling Problem in Call Centers with Uncertain Forecasts. In Dominique de Werra, Greg H. Parlier, Begoña Vitoriano, editors, Operations Research and Enterprise Systems - 4th International Conference, ICORES 2015, Lisbon, Portugal, January 10-12, 2015, Revised Selected Papers. Volume 577 of Communications in Computer and Information Science, pages 3-20, Springer, 2015. [doi]
Abstract is missing.