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Intelligent customer complaint handling utilising principal component and data envelopment analysis (PDA)

Alireza Faed, Elizabeth Chang, Morteza Saberi, Omar Khadeer Hussain, Ali Azadeh. Intelligent customer complaint handling utilising principal component and data envelopment analysis (PDA). Appl. Soft Comput., 47:614-630, 2016. [doi]

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