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Lean Six Sigma Applied to Quality and Productivity Improvement in the Management Cycle - Planning and Control - of an Education, Training and Social Integration Institution

Susana Falcão, Francisco Nunes, Sofia Cheis Gil, Silvia Peres, Sandra Nunes Alves. Lean Six Sigma Applied to Quality and Productivity Improvement in the Management Cycle - Planning and Control - of an Education, Training and Social Integration Institution. In Joaquim Filipe, Kecheng Liu, editors, KMIS 2011 - Proceedings of the International Conference on Knowledge Management and Information Sharing, Paris, France, 26-29 October, 2011. pages 326-330, SciTePress, 2011.

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