Maryam Fanaeepour, Leila Naghavian, Mohammad Abdollahi Azgomi. Modeling and Evaluation of Call Centers with GSPN Models. In 2007 IEEE/ACS International Conference on Computer Systems and Applications (AICCSA 2007), 13-16 May 2007, Amman, Jordan. pages 619-622, IEEE, 2007. [doi]
@inproceedings{FanaeepourNA07,
title = {Modeling and Evaluation of Call Centers with GSPN Models},
author = {Maryam Fanaeepour and Leila Naghavian and Mohammad Abdollahi Azgomi},
year = {2007},
doi = {10.1109/AICCSA.2007.370694},
url = {http://dx.doi.org/10.1109/AICCSA.2007.370694},
tags = {meta-model, modeling, Meta-Environment},
researchr = {https://researchr.org/publication/FanaeepourNA07},
cites = {0},
citedby = {0},
pages = {619-622},
booktitle = {2007 IEEE/ACS International Conference on Computer Systems and Applications (AICCSA 2007), 13-16 May 2007, Amman, Jordan},
publisher = {IEEE},
}