Yulin Fang, Paul Harrigan, Andreas Schroeder, Israr Qureshi, Patrick Ibbotson, Elaine Ramsey, Darren Meister. eCRM Technologies, Capabilities and SME Performance Benefits. In Pacific Asia Conference on Information Systems, PACIS 2008, Suzhou, China, July 4-7, 2008. pages 54, AISeL, 2008. [doi]
Abstract is missing.