Vivienne Farrell, Graham Farrell. Losing Clients in B2C eCommerce: Have we forgotten the importance of Trust?. In 25th Bled eConference: eTrust: eDependability: Reliable and Trustworthy eStructures, eProcesses, eOperations and eServices for the Future, Bled, Slovenia, June 17-20, 2012. pages 7, 2012. [doi]
Abstract is missing.