Stefano Federici, Maria Laura Mele, Marco Bracalenti, Maria Laura De Filippis, Rosa Lanzilotti, Giuseppe Desolda, Simone Borsci, Giancarlo Gaudino, Antonello Cocco, Massimo Amendola, Emilio Simonetti. A Chatbot Solution for eGLU-Box Pro: The Usability Evaluation Platform for Italian Public Administrations. In Masaaki Kurosu, editor, Human-Computer Interaction. Theory, Methods and Tools - Thematic Area, HCI 2021, Held as Part of the 23rd HCI International Conference, HCII 2021, Virtual Event, July 24-29, 2021, Proceedings, Part I. Volume 12762 of Lecture Notes in Computer Science, pages 268-279, Springer, 2021. [doi]
Abstract is missing.