Zishan Fei, Siyu Liu, Junya Shen. Unveiling the Mechanisms of Intelligent Customer Service: How Personality Traits Affect Consumer Purchase Intentions. In Yiliu Paul Tu, Maomao Chi, editors, E-Business. Generative Artificial Intelligence and Management Transformation - 24th Wuhan International Conference on E-business, WHICEB 2025, Guangzhou, China, June 6-8, 2025, Proceedings, Part III. Volume 551 of Lecture Notes in Business Information Processing, pages 207-218, Springer, 2025. [doi]
@inproceedings{FeiLS25,
title = {Unveiling the Mechanisms of Intelligent Customer Service: How Personality Traits Affect Consumer Purchase Intentions},
author = {Zishan Fei and Siyu Liu and Junya Shen},
year = {2025},
doi = {10.1007/978-3-031-94190-0_18},
url = {https://doi.org/10.1007/978-3-031-94190-0_18},
researchr = {https://researchr.org/publication/FeiLS25},
cites = {0},
citedby = {0},
pages = {207-218},
booktitle = {E-Business. Generative Artificial Intelligence and Management Transformation - 24th Wuhan International Conference on E-business, WHICEB 2025, Guangzhou, China, June 6-8, 2025, Proceedings, Part III},
editor = {Yiliu Paul Tu and Maomao Chi},
volume = {551},
series = {Lecture Notes in Business Information Processing},
publisher = {Springer},
isbn = {978-3-031-94190-0},
}