Jasper Feine, Martin Adam, Ivo Benke, Alexander Maedche, Alexander Benlian. Exploring Design Principles for Enterprise Chatbots: An Analytic Hierarchy Process Study. In Sara Hofmann, Oliver Müller 0001, Matti Rossi, editors, Designing for Digital Transformation. Co-Creating Services with Citizens and Industry - 15th International Conference on Design Science Research in Information Systems and Technology, DESRIST 2020, Kristiansand, Norway, December 2-4, 2020, Proceedings. Volume 12388 of Lecture Notes in Computer Science, pages 126-141, Springer, 2020. [doi]
@inproceedings{FeineABMB20,
title = {Exploring Design Principles for Enterprise Chatbots: An Analytic Hierarchy Process Study},
author = {Jasper Feine and Martin Adam and Ivo Benke and Alexander Maedche and Alexander Benlian},
year = {2020},
doi = {10.1007/978-3-030-64823-7_13},
url = {https://doi.org/10.1007/978-3-030-64823-7_13},
researchr = {https://researchr.org/publication/FeineABMB20},
cites = {0},
citedby = {0},
pages = {126-141},
booktitle = {Designing for Digital Transformation. Co-Creating Services with Citizens and Industry - 15th International Conference on Design Science Research in Information Systems and Technology, DESRIST 2020, Kristiansand, Norway, December 2-4, 2020, Proceedings},
editor = {Sara Hofmann and Oliver Müller 0001 and Matti Rossi},
volume = {12388},
series = {Lecture Notes in Computer Science},
publisher = {Springer},
isbn = {978-3-030-64823-7},
}