Simulation of customer-focused business processes: Six Sigma and simulation, so what s the correlation? - researchr publication authors

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David M. Ferrin, David Muthler, Martin J. Miller. Simulation of customer-focused business processes: Six Sigma and simulation, so what s the correlation?. In Jane L. Snowdon, John M. Charnes, editors, Proceedings of the 34th Winter Simulation Conference: Exploring New Frontiers, San Diego, California, USA, December 8-11, 2002. pages 1439-1443, ACM, 2002. [doi]

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