David M. Ferrin, David Muthler, Martin J. Miller. Simulation of customer-focused business processes: Six Sigma and simulation, so what s the correlation?. In Jane L. Snowdon, John M. Charnes, editors, Proceedings of the 34th Winter Simulation Conference: Exploring New Frontiers, San Diego, California, USA, December 8-11, 2002. pages 1439-1443, ACM, 2002. [doi]
@inproceedings{FerrinMM02,
title = {Simulation of customer-focused business processes: Six Sigma and simulation, so what s the correlation?},
author = {David M. Ferrin and David Muthler and Martin J. Miller},
year = {2002},
doi = {10.1145/1030453.1030662},
url = {http://doi.acm.org/10.1145/1030453.1030662},
researchr = {https://researchr.org/publication/FerrinMM02},
cites = {0},
citedby = {0},
pages = {1439-1443},
booktitle = {Proceedings of the 34th Winter Simulation Conference: Exploring New Frontiers, San Diego, California, USA, December 8-11, 2002},
editor = {Jane L. Snowdon and John M. Charnes},
publisher = {ACM},
isbn = {0-7803-7615-3},
}