Anja Fiegler, André Zwanziger, Sebastian Herden, Reiner R. Dumke. Quality Measurement of ITIL Processes in Cloud Systems. In Jens Heidrich, Frank W. Vogelezang, editors, 2016 Joint Conference of the International Workshop on Software Measurement and the International Conference on Software Process and Product Measurement, IWSM-MENSURA 2016, Berlin, Germany, October 5-7, 2016. pages 87-94, IEEE Computer Society, 2016. [doi]
Abstract is missing.